Refund & Privacy Policy

Refund Policy

At Activa International, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns
Products may be returned within 14 days from the date of delivery, provided that:
* The item is unused, unopened, and in its original condition.
* The product is returned in its original packaging with all accessories and documentation.
* Proof of purchase (order number or receipt) is provided.
We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items
The following items cannot be returned or refunded unless they are defective or damaged upon delivery:
* Opened or used products.
* Customized or special-order items.
* Products damaged due to misuse or improper handling.

Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
For payments made through Paymob, refunds are processed through the Paymob payment gateway. The time required for the refunded amount to appear in your account depends on your bank or card issuer and typically takes 7–14 business days after the refund has been approved and processed.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund where applicable.

Shipping Costs
Unless the return is due to our error (damaged, defective, or incorrect item), shipping costs are non-refundable, and the customer is responsible for return shipping expenses.

Contact Us
For any questions regarding returns or refunds, please contact us:
Email: info@activa.com.eg
Phone:+201012777140

Privacy Policy

t Activa, we value your trust and are committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information when you visit our website https://activa.com.eg or use our IT services.

1. Information We Collect.
We collect information to help us provide better IT solutions and services.
* From Visitors: If you fill out our “Contact Us” or “Request a Quote” forms, we collect your name, email, phone number, and company name.
* From Job Applicants: If you apply for a job through our Careers page, we collect your CV, portfolio, and contact details.
* Automatically: When you browse our site, we may automatically collect technical data like your IP address, browser type, and pages visited (using cookies) to improve our website performance.

2. How We Use Your Information.
We use your information strictly for business and professional purposes:
* To Respond to You: To answer your inquiries about our software development, staff augmentation, or infrastructure services.
* To Provide Services: To manage projects, contracts, and deliver the IT solutions you request.
* For Recruitment: To evaluate your application if you apply for a job with us.
* To Keep You Informed: To send you updates about our services or newsletters (only if you have subscribed).

3. Sharing Your Information (Specific to Our Business).
We do not sell your personal data. However, as an IT solutions provider, we may share your data in these specific situations:
* Staff Augmentation: If you are an Activa team member or applicant, we may share your professional profile (CV/Resume) with our clients to facilitate project placements.
* Service Providers: We may share data with trusted third parties who help us run our business (e.g., cloud hosting providers, email services), provided they agree to keep your information confidential.
* Legal Requirements: If required by Egyptian law or regulation.

4. Data Security.
We implement appropriate technical and organizational measures (such as encryption and access controls) to protect your personal information against unauthorized access, alteration, or disclosure.

5. Your Rights (Egyptian Law No. 151 of 2020).
Under Egyptian law, you have the right to:
* Access: Request a copy of the personal data we hold about you.
* Correction: Ask us to update or correct your details.
* Deletion: Request that we delete your data when it is no longer needed.
* Withdrawal: Withdraw your consent for marketing communications at any time.

6. Cookies.
Our website uses cookies to analyze traffic and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some website functions.

7. International Transfers.
As a company that may serve international clients or use global cloud infrastructure, your data may be transferred outside of Egypt. We ensure such transfers comply with Egyptian data protection laws and are protected by appropriate safeguards.

8. Contact Us.
If you have questions about this policy or wish to exercise your rights, please contact us:

Activa
Email: info@activa.com.eg 
Address: Block C-37, Industria Asher Park, 10th of Ramadan City, Egypt.